Despite its name, technical writing isn’t just about writing. It’s about being a bridge between two worlds, the tech development world and the tech usage world. Tech writers become intimately familiar with how tech works in order to give people the information they need to get stuff done. Words are the most visible result of that process, but when we think about tech writing as primarily the writing of stuff, we’re thinking about ourselves.
To make useful technical content that truly helps people get stuff done, we need to think about our audience.
We need to change how we think about our work to focus on the people who need the information we have: Who are they? Why are they interested in the technology we’re writing about? What do they already know? And what do they need to know to get stuff done?
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